His Highness Sheikh Mohammed Bin Rashid Attends 18th Business Excellence Awards Ceremony

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, attended the 18th Business Excellence Awards ceremony hosted by the Dubai Department of Economic Development (DED) to honour businesses for their outstanding commitment to pursuing excellence in 2012.

The Business Excellence Awards includes the Dubai Quality Award (DQA), Dubai Human Development Award (DHDA) and the Dubai Service Excellence Scheme (DSES). His Excellency Sami Al Qamzi, Director General of DED, while addressing the ceremony said Sheikh Mohammed has always underlined the importance of excellence and performance evaluation as key to success.

“His Highness said and I quote: ‘Regular performance assessment is essential as it improves our vision, develops our efficiency, corrects our mistakes, and gives us a sustained impetus for development.’ That argument gives us the motivation to exert more efforts to reach quality and excellence in the various fields,” Al Qamzi said.

The winners of the current cycle of Dubai Quality Award were honoured in three categories - the Dubai Quality Gold Award, Dubai Quality Award and the Dubai Quality Appreciation Award (DQAA). His Highness Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, Deputy Ruler of Dubai, presented the Dubai Quality Gold Award to Hilton Dubai Jumeirah (Tourism sector) and Union National Bank (Finance sector) and the Dubai Quality Award to Danube Building Materials FZCO (Trade), Emirates Gas LLC (Manufacturing) and UAE Exchange Centre LLC (Finance).

The Dubai Quality Appreciation Award (DQAA) was also presented by His Highness Sheikh Maktoum. Carea Air Conditioning Services, Al Tanmya Services LLC, World Security, Shift Leasing Rent A Car LLC, VFS GCC LLC (all from the Service sector), ENOC Lubricants & Grease Manufacturing Plant LLC, Dubai Refreshments PJSC (both from Manufacturing), Aldo Business Concepts by Apparel Group (Retail), and RAK Hospital, Prime Healthcare Group and Abu Dhabi Health Services Co PJSC – SEHA from the Healthcare sector were the DQAA winners.

The Ministry of Education won the Dubai Human Development Appreciation Award (DHDAA) and Dubai Islamic Bank won the Dubai Human Development Award for their focus on developing UAE national talent. The awards were presented by His Highness Sheikh Majid Bin Mohammed Bin Rashid Al Maktoum, Chairman of Dubai Culture & Arts Authority.

His Highness Sheikh Majid Bin Mohammed also honoured 14 leading retailers selected this year as part of the Dubai Service Excellence Scheme, intended to raise the standards of customer service and business ethics and to set new levels of excellence in the UAE’s fast-expanding retail sector.

Plug Ins Electronics – Dubai Mall (Electronics), Dnata Travel Services – Bur Juman (Travel services), Springfield – Safeer Mall Ras Al Khaimah (Apparel), Naturalizer – Mall of Emirates, Nine West – Al Ain Mall (both Footwear), Grand Stores Digital – Mirdif City Centre (General retail), Pure Gold Jewellers (Jewellery) and Al Jaber Optical – Bawadi Mall (Opticals) were named under the ‘Best Service Performance Outlet’ scheme of DSES.

The ‘Best Service Performance Brand’ scheme of DSES comprised THE FACE SHOP (Small business), Grand Stores (Medium business), Nine West (Large business) and UAE Exchange Centre LLC (Special business) along with Pure Gold Jewellers and Al Jaber Optical in the newly added ‘Outstanding Business’ sub-category.

Al Qamzi said: “For the next cycle, DED has announced a new SME (small and medium enterprise) Award in view of the growing importance of the expanding SME sector to the local economy, especially in integrating excellence as a critical component of economic activity. The new award will be implemented in partnership with Dubai SME, the DED agency mandated to develop the SME sector”.

Mohammed Bushanain, Executive Director, Corporate Quality & Management Excellence, DED, said: “A Code of Conduct for shopping malls will also be launched as part of DSES this year under a DED initiative to enhance the customer experience in the local retail sector. Another addition this year will be the ‘Bareeq Excellence Award’ jointly instituted by the Business Excellence Department in DED and the Dubai Municipality to encourage and reinforce best practices in the jewellery sector”.

The DHDA will also be expanded with a new Government HR (human resources) Award, first of its kind in the region, covering all categories employees including UAE nationals. The award criteria will be based on the latest EFQM Excellence Model and the RADAR methodology of assessment.

Each submission for the DQA was reviewed by assessors according to procedures laid down by the Business Excellence Centre at DED as per the latest EFQM Excellence Model. Later, a panel of jury members interview the teams that assess the applicant companies to select potential winners.

Applications for Dubai Human Development Award are evaluated by a team of assessors who conduct site visits and prepare detailed assessment reports highlighting existing best practices and areas for improvement in each company.

To register for the Business Excellence Awards or to sign up as assessors, contact bec@dubaided.gov.ae or call on 04-4455833.

Emirate:  Dubai

Date: Apr 29, 2013

Back