Ehosting Datafort’s Datacentre Services Help Dunia Finance Deliver Focused Customer-Centric Approach
Technology is a key platform for enabling Dunia Finance, the leading financial institution, to implement a fully integrated and customer-centric IT landscape that supports its banking operations. As part of its drive to build an efficient process and customer relationship management environment, Dunia Finance has selected eHosting DataFort (eHDF) as its managed IT services provider.
eHosting DataFort provides complete managed data centre services to Dunia, ensuring that all their systems are available 24/7 in order to deliver seamless client relationship management. The high availability environment enables Dunia to support and implement its distinguished customer-centric services in the market. Additionally, the financial institution is better able to assess customer needs and offer holistic financial solutions in a consistent, reliable and predictable manner across the customer lifecycle.
Dunia hosts their complete state-of-the-art production and development IT infrastructure at eHDF. This includes hosting of all application environments (production, development and test), maintenance and management of firmware and operating systems, on-demand SAN storage, capacity monitoring, incident management, change management, security monitoring, end of day batch automation monitoring and backups.
Involving eHosting DataFort from the inception of the project has allowed Dunia access to the highly specialised technical team at eHDF, facilitating informed decisions on IT implementation strategies.
Barlas Balabaner, CIO and Operations Head, Dunia Finance, said: “Most organisations typically tend to work in silos, with a product focus instead of a customer focus, implying that there is no holistic solution being offered to customers to meet their needs. However, at Dunia, our entire architecture is built around integrated customer relationship management with IT systems making customer information instantly available for decision making.
“Starting a business with a blank slate helped us implement a unique customer centric model from day one. We worked with eHDF, our valued partner, to manage our infrastructure effectively, which is core to our strategy. The streamlining has enabled Dunia to position itself as a leading financial institution that has a unique and differentiated approach to dealing with customers. With eHDF, it is almost as if we have a second heart ticking outside the body.”
Yasser Zeineldin, CEO at eHosting DataFort, said: “Managed services enable financial institutions to access on-demand technology and services without the need to purchase, build and integrate redundant data centres, servers, applications and networks. In today’s competitive scenario, banks are driven to cut down costs through process optimisation, enhanced solutions and formalised procedures.
“The pressure to gain additional savings has promoted financial institutions to keenly explore the benefits of a managed services arrangement. Organisations also realise that managing non-core functions such as IT is not the best use of resources, while outsourcing can enhance strategic decisions, reduce costs, boost operations and offer an edge in an increasingly competitive business.”
Emirate: Dubai
Date: Dec 31, 2012
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