Al Tayer Honours RTA Best Scoring Departments In The Standards Of Dubai Government Excellence Program

Traffic Dep’t Ranks First, HR Ranked As The Most Advanced Dep’t. Customers & Employees Satisfaction, Expenditure Cuts Set To Be Key Drivers Of RTA In Future.

Roads & Transport Authority – Mohammed Al Munji: His Excellency Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads & Transport Authority (RTA) highlighted the importance of having in place a distinctive national leadership at various business levels, stating that, during the last five years, RTA provided all forms of support & resources, implemented development projects and introduced a host of motivational tools with a view to building and qualifying capable national leaders at all work sites and organizational levels.

Al Tayer recently made these remarks in an event held to honour the best RTA departments based on the results of the internal assessment of departments carried out on the basis of the Dubai Government Excellence Program (DGEP) 2010, in the presence of RTA’s CEOs and Directors.

“RTA is keen on promoting its human resources and uplifting the caliber of its young promising leaders as they are the backbone of positive strategic thinking of the RTA; which has rolled out several training programs such as Qiyadi Program targeting 40 Directors and Managers nominated to take up senior management positions. It also initiated the Improvement of Individual Performance of RTA Directors Program, aimed at qualifying 140 Directors and Managers through offering them 16 different courses, and the Pioneering Program aimed at educating RTA leadership on the policies, regulations and vital processes. It also instituted the Knowledge Transfer to Rail Agency Employees Program, and made agreements with several UAE educational institutions aimed at establishing educational programs serving RTA business such as Roads Diploma, encouraging employees to pursue their academic education, and granting employees educational vacations and overseas missions.

“From inception RTA made several achievements and successes such as launching the Strategic Transport Plan 2020, constructing & operating the Dubai Metro Red Line on 09/09/09, designing & constructing roads, bridges and crossings network, upgrading land & marine mass transit systems, and setting up a corporate risk assessment and analysis system.

“In the foreseeable future, RTA will set sight on three key drivers; the first one is to offer better services to customers and strategic partners. RTA customers satisfaction rating has soared substantially over the last few years jumping from 59 per cent in 2006 to 85 per cent in 2010. The second one is to raise employees’ satisfaction rating and the third one is to promote saving and enhancement of efficiency. Saving must be a culture and work methodology of the RTA in future, and offering quality service must be an objective of each and every employee,” said Al Tayer.

Al Tayer praised the Departments winning the first five positions in accordance with the results of the internal assessment of the performance of Departments based on the standards of the Dubai Government Excellence Program 2010 where Traffic Department, Traffic & Roads Agency ranked first after achieving massive performance improvement leapfrogging from the 33rd position in 2008 to the 8th position in 2009 and once again to the first one in 2010. The Human Resources Department & Development came second, followed by Internal Audit Dep’t in the third position, Contracts & Procurement Dep’t in the fourth position and Strategic Planning Dep’t in the fifth position. Al Tayer also decorated the Most Advanced Departments where Human Resources & Development Dep’t topped the list, next came Automatic Fare Collection Dep’t as second, Parking Dep’t as third, Roads Dep’t as fourth, Drivers Licensing Dep’t as fifth, Safety and Risk Planning & Regulation Dep’t as sixth and Rail Projects Construction Dep’t was the 7th.

Al Tayer called on male and female employees at various RTA sectors and agencies to lend all possible support to the excellence teams and committees, urging them to continue the excellence drive and redouble their efforts in order to realize the aspirations sought by the RTA.

For her part engineer Maitha bin Udai, CEO of RTA Traffic & Roads Agency, said: “Winning the first position is a natural result of the efforts made by the Department last year and the success ingredients enjoyed by the Departments of Traffic & Roads Agency; which have made substantial progress in the performance criteria during the past months.

“This achievement is a source of pride and at the same time prompts us to put in more efforts as it came early on during the current year; which motivates other Departments of the Agency to take early action this year towards achieving higher positions. This status also poses a continuous challenge to the Traffic Department in order to maintain its premier position,” said Maitha in a final remark.
 

Emirate:  Dubai

Date: Jun 1, 2011

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